Terms and Condition

Terms of Service

Effective Date: July 2026

Welcome to VELNXT. These Terms of Service ("Terms") govern your access to and use of the VELNXT website, products, and services. By accessing our website or engaging our services, you agree to comply with these Terms.

1. About VELNXT

VELNXT is an AI Business Growth Studio providing professional services including:
AI-Powered Website Development
Business Website Design
WordPress Development
Website Redesign
E-commerce Website Development
Search Engine Optimization (SEO)
Local SEO
Google Business Profile Optimization
AI Business Automation
CRM Integration
Lead Generation Solutions
Website Maintenance
Digital Consulting

2. Acceptance of Terms

By accessing this website or purchasing any of our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

If you do not agree with these Terms, please discontinue use of our website and services.

3. Service Agreement

Every project begins only after:

Requirement discussion
Proposal approval
Payment confirmation (as applicable)
Scope confirmation

The agreed proposal serves as the official project scope.

Any work requested outside the approved scope may require additional charges.

4. Client Responsibilities

The client agrees to:

Provide accurate business information.
Supply logos, branding assets, images, and content where required.
Review deliverables within the agreed review period.
Respond promptly to communication.
Ensure that submitted materials do not violate copyright or applicable laws.

Project delays caused by missing client inputs may affect the delivery schedule.

5. Payments

Payment terms will be specified in the project quotation or invoice.

Unless otherwise agreed:

Advance payment is required before project commencement.
Remaining payment must be completed before final website deployment or project handover.
Taxes (GST, if applicable) will be charged separately.
Late payments may result in temporary suspension of services.

6. Project Timeline

Estimated delivery timelines depend on:

Project complexity
Client approval timelines
Availability of required content
Third-party integrations

VELNXT will make reasonable efforts to meet estimated timelines but cannot guarantee delivery dates if delays occur due to client dependencies or external factors.

7. Revisions

Each project includes a reasonable number of revisions as specified in the proposal.

Additional revisions or significant changes outside the approved scope may incur additional charges.

8. Website Content

Unless otherwise agreed:

The client is responsible for providing:

Business information
Product details
Images
Videos
Legal policies
Copyrighted materials

VELNXT may assist with content creation where included in the project scope.

9. Intellectual Property

Upon receipt of full payment:

The client owns the final website design and approved content created specifically for the project.
Third-party software, plugins, themes, fonts, stock assets, APIs, and licensed materials remain subject to their respective licenses.
VELNXT retains ownership of proprietary processes, templates, automation frameworks, and internal development methodologies.

10. Third-Party Services

Projects may involve third-party platforms including:

WordPress
Elementor
Hostinger
Google Analytics
Google Search Console
Meta Platforms
Cloudflare
OpenAI
Zoho
Payment gateways
Other approved software

VELNXT is not responsible for outages, pricing changes, policy changes, or service interruptions caused by third-party providers.

11. SEO Disclaimer

Search engine rankings depend on numerous factors beyond our control.

While we follow industry best practices and implement technical and on-page SEO, VELNXT does not guarantee:

Specific Google rankings
Traffic volumes
Business enquiries
Sales or revenue increases

SEO results vary depending on competition, industry, website history, content quality, and search engine algorithms.

12. AI Services

VELNXT may utilize artificial intelligence technologies to improve efficiency, automation, and content generation.

Clients acknowledge that AI-generated outputs may require human review and refinement. Final approval remains the client's responsibility.

13. Website Maintenance

Maintenance services are provided only under an active maintenance agreement or support plan.

Without an active maintenance agreement, clients are responsible for:

Website updates
Plugin updates
Security monitoring
Backups
Performance optimization

14. Support

Support is available during our regular business hours.

Support includes issues covered under the agreed service scope.

New feature requests, redesigns, or additional development may require separate quotations.

15. Cancellation

Either party may terminate a project with written notice.

If cancellation occurs:

Payments already made are generally non-refundable for work completed.
Completed deliverables will be provided based on the percentage of work completed.
Any outstanding dues remain payable.

16. Refund Policy

Due to the customized nature of digital services:

Advance payments are generally non-refundable once work has commenced.
Refund requests, if any, will be evaluated on a case-by-case basis.

Please refer to our Refund Policy for complete details.

17. Confidentiality

VELNXT respects client confidentiality.

We will not disclose confidential business information shared during the project except where required by law or with the client's written consent.

18. Portfolio Rights

Unless restricted by a separate confidentiality agreement, VELNXT may display completed work in:

Portfolio
Website
Social media
Marketing materials
Case studies

This helps demonstrate our expertise to prospective clients.

19. Limitation of Liability

VELNXT shall not be liable for:

Business losses
Loss of revenue
Loss of profits
Data loss caused by third-party services
Search engine algorithm changes
Hosting outages
Cyberattacks beyond reasonable security measures
Indirect or consequential damages

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim, except where prohibited by law.

20. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

21. Changes to These Terms

VELNXT reserves the right to update these Terms at any time.

Updated versions will be published on this page with a revised Effective Date.

Continued use of our website or services after updates constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Tirunelveli, Tamil Nadu, India.

23. Contact Information

VELNXT – AI Business Growth Studio

Address:

Palayamkottai, Tirunelveli – 627011,Tamil Nadu, India

Phone: +91 9342816254

Email: support@velnxt.com

Website: https://www.velnxt.com

Privacy Policy

Effective Date: July 2026

At VELNXT ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About VELNXT

VELNXT is an AI Business Growth Studio providing services including:

AI-Powered Website Development
Business Website Design
WordPress Development
Website Redesign
E-commerce Website Development
Search Engine Optimization (SEO)
Local SEO
Google Business Profile Optimization
AI Business Automation
CRM Integration
Lead Generation Solutions
Website Maintenance
Digital Consulting

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full Name
Company Name
Email Address
Phone Number
WhatsApp Number
Business Address
Website URL
Industry
Project Requirements

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source
Click Activity

Marketing Information

Form submissions
Newsletter subscriptions
Contact requests
Downloaded resources
Consultation requests

3. How We Use Your Information

We use your information to:

Respond to enquiries
Prepare proposals and quotations
Deliver requested services
Improve our website and services
Schedule consultations
Process payments
Provide customer support
Send important service updates
Improve user experience
Monitor website performance
Prevent fraud and misuse
Comply with legal obligations

With your consent, we may also send:

Business updates
Service announcements
Educational content
Newsletters
Promotional offers

You may opt out of marketing communications at any time.

4. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze visitor behavior
Measure marketing performance
Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Analytics

We may use analytics tools such as:

Google Analytics
Google Search Console
Google Tag Manager
Meta Pixel
Microsoft Clarity (if implemented)
Other analytics platforms

These tools help us understand website usage and improve our services.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who help us operate our business, such as:

Hosting providers
Payment processors
CRM platforms
Email service providers
Marketing tools
Cloud storage providers
Professional advisors (where required)

These providers are expected to protect your information and use it only for authorized purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

SSL encryption
Secure hosting
Access controls
Password protection
Firewall and malware protection
Regular software updates
Backup procedures

While we take appropriate security measures, no method of internet transmission or electronic storage is completely secure.

8. AI Services

VELNXT may use artificial intelligence tools to enhance productivity, automate workflows, and generate drafts or insights.

Any personal information processed through AI-assisted workflows is handled with appropriate care and only as necessary to deliver the requested services.

9. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your data
Object to certain processing activities

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. International Users

If you access our website from outside India, your information may be processed and stored in India or in other jurisdictions where our service providers operate, subject to applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date. Continued use of our website after updates indicates your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your information, please contact us.

VELNXT – AI Business Growth Studio

Address:

Palayamkottai, Tirunelveli – 627011

Tamil Nadu, India

Phone: +91 9342816254

Email: support@velnxt.com

Website: https://www.velnxt.com

Refund Policy

Effective Date: July 2026

At VELNXT, we are committed to delivering high-quality AI-powered website development, digital growth, and business automation services. Since our services are customized and involve significant planning, design, and development effort, this Refund Policy explains when refunds may or may not be available.

By purchasing our services, you acknowledge that you have read and agree to this Refund Policy.

1. Nature of Our Services

VELNXT provides customized digital services, including but not limited to:

AI-Powered Website Development
Business Website Design
WordPress Development
Website Redesign
E-commerce Website Development
Landing Page Development
Search Engine Optimization (SEO)
Local SEO
Google Business Profile Optimization
AI Business Automation
CRM Integration
Website Maintenance
Digital Consulting

As these services are tailored to each client's requirements, they cannot be resold or reused once work has commenced.

2. Advance Payments

All advance payments are made to reserve project resources, conduct planning, and begin project execution.

Once a project has started, advance payments are generally non-refundable.

3. Eligible Refund Situations

A refund may be considered only in exceptional circumstances, including:

Duplicate payment made by the client.
Incorrect payment amount due to a technical error.
VELNXT is unable to start the project for reasons solely attributable to us.

Approved refunds will be processed using the original payment method where possible.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

The client changes their mind after project commencement.
Delay caused by the client in providing content, approvals, or required information.
Project cancellation by the client after work has begun.
Dissatisfaction due to changes in business strategy or personal preference after approved work has been delivered.
SEO performance or search engine ranking expectations.
Website traffic, enquiries, or sales expectations.
Third-party software, hosting, domains, premium themes, plugins, licenses, APIs, or subscription fees purchased on the client's behalf.
Services already completed or partially completed.
Consultation, planning, research, or strategy sessions that have already been delivered.

5. Project Cancellation

If a client chooses to cancel a project:

Before Work Begins

If work has not started, VELNXT may, at its sole discretion, approve a partial refund after deducting any applicable administrative or transaction costs.

After Work Begins

If work has commenced:

Payments already made are generally non-refundable.
Work completed up to the cancellation date may be delivered upon request.
Any outstanding dues for completed work remain payable.

6. Milestone Payments

For projects with milestone-based payments:

Each completed milestone is considered accepted unless concerns are raised within the agreed review period.
Payments for completed milestones are non-refundable.
Future unpaid milestones may be cancelled if the project is terminated.

7. Website Development Projects

Once any of the following activities have started, the corresponding effort is considered billable:

Business consultation
Requirement analysis
Wireframing
UI/UX design
Website development
Custom coding
Content integration
SEO implementation
Testing
Deployment preparation

Accordingly, payments covering completed work are non-refundable.

8. SEO Services

SEO is an ongoing service influenced by search engine algorithms, competition, and many external factors.

Therefore:

Monthly SEO fees are non-refundable once work for the billing cycle has started.

VELNXT does not guarantee specific rankings, traffic levels, enquiries, or business outcomes.

9. Third-Party Purchases

Payments made for third-party products or services are non-refundable, including:

Domain registration
Hosting plans
Premium themes
Premium plugins
Software licenses
Email services
API subscriptions
Cloud services
Advertising budgets (Google Ads, Meta Ads, etc.)

Any refund for these items will be subject to the policies of the respective provider.

10. Digital Deliverables

Due to the nature of digital products and custom development, completed deliverables cannot be returned.

Once files, designs, code, documents, or other digital assets have been delivered, they are not eligible for a refund.

11. Service Quality

If you are not satisfied with our work, we encourage you to contact us promptly.

Where appropriate, we will make reasonable efforts to address concerns through revisions or corrections within the agreed project scope before considering any refund request.

12. Refund Processing

If a refund is approved:

Refunds will typically be processed within 7–15 business days.
Processing times may vary depending on the payment provider or financial institution.
Any applicable bank charges, gateway fees, or transaction costs may be deducted where permitted.

13. Changes to This Policy

VELNXT reserves the right to update this Refund Policy at any time.

Any changes will be published on this page with an updated Effective Date.

14. Contact Us

If you have questions regarding this Refund Policy or wish to discuss a billing matter, please contact us.

VELNXT – AI Business Growth Studio

Address:
Palayamkottai, Tirunelveli – 627011
Tamil Nadu, India

Phone: +91 9342816254

Email: support@velnxt.com

Website:https://www.velnxt.com